SHIPPING POLICY

In the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution entities:

1. CNIACC - National Center for Information and Arbitration of Consumer Disputes

Tel.: 213 847 484; Email: cniacc@unl.pt

2. CIMAAL - Algarve Consumer Dispute Information, Mediation and Arbitration Center

Tel.: 289 823 135; Email: cimail@mail.telepac.pt

3. Consumer Conflict Arbitration Center of the District of Coimbra

Tel.: 239 821 690/289. Email: geral@centrodearbitragemdecoimbra.com

4. Lisbon Consumer Conflict Arbitration Center

Tel.: 218 807 000 / 218807030.

Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. Porto Consumer Information and Arbitration Center

Tel.: 225 508 349 / 225 029 791; Email: cicap@mail.telepac.pt

6. Consumer Conflict Arbitration Center of the Ave Valley/Arbitration Court

Tel.: 253 422 410; Email: triave@gmail.com

7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

Tel.: 253 617 604; Email: geral@ciab.pt

8. Consumer Conflict Arbitration Center of the Autonomous Region of Madeira

Address: Rua Direita, 27 - 1st Floor, 9050-405 Funchal; Email: centroarbitragem.sras@gov-madeira.pt

For more information, please visit the Consumer Portal at www.consumidor.pt